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Expedia.co.uk Privacy Policy

The Barclays cashback Expedia site Privacy Policy

This privacy policy applies to data collected on the Barclays cashback Expedia site. The data collected via this website will be managed by Expedia, Inc (referred to throughout this policy as "we", "us" and "our") and shared and used by our trusted business partner Barclays Bank Plc ("Barclays") as explained below. We understand that making bookings online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Our website is intended for use by residents of the UK who are over 18 years of age.


What information we collect

In General. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and, if you make a reservation through our site, credit card information (such as credit card number, cardholder name, and expiration date). We also may request information about your hotel room preferences, frequent flyer and/or car rental programme information. You can choose not to provide information to us, but in general some information about you is required in order for you to access the website from the Barclays website; purchase travel products or services; update your account and/or traveller profile, participate in a survey, competition or promotion; and/or contact us.

Travel Companion Information. When you make a reservation for someone else through the Barclays cashback Expedia site, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.

Information Received from Barclays. When you first access the website, we obtain limited personal information about you (first name, last name, Barclays customer account type and your email address) from Barclays, and this is used to customize your experience on the website.

Call Monitoring. Calls to and from our customer service help desk may be recorded or monitored for the purpose of quality control and for staff training. Call recordings will be retained by us for as long as reasonably necessary and will then be deleted. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.


How we use your information

We use credit card information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our site. We use other information about you for the following general purposes: to provide you with the travel products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to allow us to contact you for customer service, if necessary; to measure interest in and improve our products, services, and website; to notify you by email or post about special offers and travel-related products and services that may be of interest to you; to otherwise customise your experience with the Barclays cashback Expedia site to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your travel-related interests. For example, if you search for a flight to New York on our website and have saved your itinerary or otherwise not yet booked your travel, we may send you an email message reminding you about your saved travel itinerary or about a special airfare to New York. Similarly, if you receive an email from us about New York travel and demonstrate an interest in New York hotels by affirmatively clicking on a link about New York hotels in the email, you may receive an email about New York hotel offers or other destination information. We believe these email messages will provide you with useful information about travel-related special offers available through our sites. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.

Please review "Your choices with respect to the collection and use of your information" below to exercise your rights regarding email communications.


With whom we share your information

The Barclays cashback Expedia site may share your information with the following entities:

  • Barclays, in order for Barclays to understand the way you use this website, including the offers you view and the travel bookings you make. This is necessary so that Barclays can answer queries about your Cashback and continue to offer you products and services that are relevant.
  • Suppliers, such as hotel, airline, car rental, and activity providers, who fulfill your travel reservations. Throughout the Barclays cashback Expedia site, all services provided by a third-party supplier are described as such. We encourage you to review the privacy policies of any third-party travel supplier whose products you purchase through the Barclays cashback Expedia site. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.
  • Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys and fraud prevention. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

We also may share your information:

  • Where required by law in the good faith belief that disclosure is necessary to comply with applicable laws or legal processes. Under US law, airlines are required to provide the US Department of Homeland Security with certain information about passengers travelling between the European Union and the US. A list of FAQs has been compiled by the Article 29 Data Protection Working Party to provide further information to passengers. Please see Annex 2 at this link.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Expedia, Inc., the website or users of the website; and in connection with our Terms of Use and other agreements.
  • In connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
  • We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our websites receive or the most popular hotels and holiday destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest and to audit the efficacy of our advertising.

How you can access your information

You can access and update your contact information by visiting the My Account page on the Barclays cashback Expedia site. You can close your Expedia with Barclays cashback account by contacting us at the email address listed below. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account through Barclays at any time. Please also note that we may retain certain information associated with your account, including for analytical purposes as well as for recordkeeping integrity.

If you wish to contact us in relation to any personal information that is not displayed in your account, you may ask us to access, delete or modify the information that we hold about you by emailing us at the email address listed below.


Your choices with respect to the collection and use of your information

As discussed above, you can choose not to provide us with any information, although it may be needed to make travel bookings or to take advantage of certain features offered on the Barclays cashback Expedia site.

You also can add or update information and close your account as described above.

As an Expedia with Barclays cashback member, you can modify your email marketing choices at any time through the Email Settings of the My Account page. You will also be given the same choices when you fill in any form on our website by which you provide your email address to us.

You will also be given the opportunity to unsubscribe from marketing messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your Expedia with Barclays cashback account or to your transactions on the Barclays cashback Expedia site, without offering you the opportunity to opt out of receiving them.


Cookies and other Web technologies

For information about our use of cookies, please refer to the Barclays cashback site cookie policy.


How we protect your information

We want you to feel confident about using the Barclays cashback Expedia site to make hotel and travel bookings, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting personal information that is sensitive to you (e.g., credit card details) between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.


External Links

If any part of the Barclays cashback Expedia site links you to other websites, those websites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.


FAQs on the transfer of air passenger information to the US authorities

Please see Annex 2 at this link.


Visiting our website from outside the United States

If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States. The data protection and other laws of the United States and other countries that your data may be transferred to might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.


International Transfers

Please be aware that your information will be transferred to, stored in, and processed in the United States. The data protection and other laws of the United States might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information will be transferred to our facilities and those third parties with whom we share it as described in this Policy.


Changes to this Privacy Policy

We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website.


How you can contact us

If you have questions about this Privacy Policy (or your travel planning or purchases), please contact us at:

Email: barclayscashback@support.expedia.co.uk We will do our best to respond to your request within 24 hours.

Call: Our customer service agents are ready to help with your Expedia travel needs or other questions seven days a week. You may call 0203 564 5707 (standard rates apply) or from outside the UK on +44 0203 564 5707 (standard rates apply) ) available 24 hours a day, 7 days a week to speak to a representative personally. In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary

This Privacy Policy is effective as of 1 March, 2014

Expedia, Inc., 333 108th Ave. NE, Bellevue, WA 98004 USA